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FAQ's

Frequently Asked Questions

Got Questions?
We've Got Answers.

Everything you need to know about ordering, shipping, and warranty coverage before you buy.

What kind of equipment do you sell?
At ForestProGear, we specialize in heavy-duty forestry and land management equipment, including log splitters, wood chippers, firewood processors, portable sawmills, stump grinders, and more. Every product we offer is commercial-grade and built for serious, long-term use.
Do you sell to homeowners or just professionals?
Both. While most of our equipment is designed for professional use, many rural landowners, homesteaders, and small firewood businesses choose ForestProGear for our reliability and quality. Whether you're just getting started or you've been in the field for years, we've got tools that fit your needs.
Are you an authorized dealer?
Yes. We are authorized dealers for every brand we carry. That means every product comes with a full manufacturer warranty and factory-backed support through us — not a third-party plan.
How do I know which machine is right for me?
We're here to help. Whether you're unsure about tonnage, capacity, or features, our team knows forestry gear inside and out. Contact us for guidance — we'll help you compare options based on your use case, budget, and terrain.
How long does shipping take?
Most orders are processed within 1–2 business days. Delivery generally takes 7–12 business days, though this can vary by product, manufacturer, and your location. Larger or made-to-order equipment may take longer — contact us before ordering and we'll give you the most current estimate for your specific machine.
How is shipping handled for large equipment?
We coordinate with trusted freight providers to ensure safe, reliable delivery. You'll receive tracking information and delivery instructions. Most machines ship on a pallet and arrive curbside or to your job site. If you have special access requirements, let us know in advance and we'll help plan accordingly.
What if my equipment arrives damaged?
Please inspect your item upon delivery. If there is visible damage — even to the packaging — note it when signing the delivery receipt and contact us immediately at support@forestprogear.com with photos. We'll work with you to arrange a resolution.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include all accessories. A 25% restocking fee applies for non-defective returns, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect. See our Refund Policy for full details.
Do your machines come with a warranty?
Yes, all products come with a manufacturer warranty. Duration and coverage vary by brand, so reach out for details on a specific machine. We're happy to help you navigate a claim if you ever need one.
Do you offer financing or payment plans?
We currently accept major credit and debit cards. If you're interested in flexible payment options, contact us and we'll let you know what's available.
Can I change my shipping address after ordering?
Yes — please contact us within 24 hours of placing your order to make changes. Once an item has shipped, we're no longer able to modify the delivery address.

Still Have Questions?

Our team knows this equipment inside and out. Call us Monday–Saturday, 9am–6pm Eastern at 1-330-960-7472, or email support@forestprogear.com.